logo-img

  • SHIP TO
  • United States

Search Products

Sub Total: $0.00
View cart Checkout

Shipping Information

Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. We cannot offer any assistance in these processes.

Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 19 working days.

Please go to our delivery page and select your Country from the drop down list on the page.

Sorry your order was cancelled. If the item (s) you've ordered is out of stock at the time of packing your order, we need to cancel it. Please allow up to 5 working days for your refund,depending on your payment method.

Yes. Once the order has been shipped, you will receive an email with your tracking information. Please note, it may take 1 – 2 days after shipment, and in some cases longer, for the tracking information to update.

We offer several shipping methods to meet your needs. The available shipping options will depend on your location and the products you are purchasing. During the checkout process, you will be able to choose from the available shipping options for your order. Here are the shipping methods we offer: Standard Shipping: This is our most economical shipping option, with an estimated delivery time of 20-30 business days, depending on your location. Expedited Shipping: This shipping option is faster than standard shipping, with an estimated delivery time of 10-15 business days, depending on your location. Express Shipping: This is our fastest shipping option, with an estimated delivery time of 5-7 business days, depending on your location. Please note that delivery times are estimates and are not guaranteed. Delivery times may be affected by factors outside of our control, such as weather conditions and shipping carrier delays.

Warranty Information

We provides a 1-year product warranty from the date of purchase for all our products.

To initiate a warranty claim, please contact our customer service team. They will guide you through the process and provide you with instructions on how to proceed. When you contact our customer service team, please have the following information ready: 1.Your order number or proof of purchase. 2.A detailed description of the issue or defect with your product. 3.Photos or videos of the issue, if possible. Once we receive your warranty claim, we will review it and determine if the issue is covered under our warranty policy. If it is, we will provide you with instructions on how to proceed with returning the product for repair or replacement. Please note that the warranty does not cover shipping costs associated with returning the product for repair or replacement. If your product is covered under our warranty policy, we will repair or replace the item at our discretion. If you have any questions about our warranty policy or need assistance with a warranty claim, please contact our customer service team for assistance.

If your product is covered under our warranty policy and you purchased it from a retailer, we may be able to provide a warranty replacement or repair. However, the retailer may have their own procedures for handling warranty claims, so we recommend checking with the retailer first to understand their policies and procedures.

To initiate a warranty claim, you may be required to provide the following information: Proof of purchase: This could be a receipt, order confirmation, or other documentation that proves you purchased the product. Detailed description of the issue: You will need to provide a clear and detailed description of the issue or defect with your product. Photos or videos of the issue: If possible, it's helpful to provide photos or videos of the issue to help us better understand the problem. Once you have provided this information, our customer service team will review your warranty claim and determine if the issue is covered under our warranty policy. If it is, we will provide you with instructions on how to proceed with returning the product for repair or replacement. Please note that the warranty does not cover damage resulting from misuse, abuse, accidents, or unauthorized modifications to the product. Additionally, the warranty does not cover normal wear and tear, such as scratches, dents, or fading, that may occur with regular use.

If your product is no longer listed on the warranty page or is out-of-stock, it's possible that the warranty period has expired or the product has been discontinued. In such cases, we may not be able to provide a warranty replacement or repair. However, if you believe that your product is still covered under our warranty policy, we recommend contacting our customer service team to discuss your options. We may be able to provide a replacement product or offer a repair, even if the product is no longer listed on our website or is out-of-stock. If your product is no longer covered under our warranty policy, we may still be able to offer other options, such as a discount on a replacement product or a referral to a repair service. Our customer service team will work with you to find a solution that meets your needs. If you have any questions or concerns about your product's warranty or need assistance with a warranty claim, please contact our customer service team. We're here to help!

We aim to respond to all warranty claims as quickly as possible. Typically, you can expect to receive a response from our customer service team within 2-3 business days after we have received all the necessary information to process your claim.

Orders and Returns

If you receive your goods and they appear either broken or faulty, you have the right to return them because they won't be as described. Please ensure you return the goods within our returns period and remember to include your despatch note as well as the reason for returning them. Once received and processed, this will trigger a refund back to your original payment method. Sadly we can't offer exchanges but we can help with returning your goods. Once you meet this, please contact customer service at [email protected]

Deliveries will be shipped via several shipping method depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

We are sorry you're experiencing unexpected delays in your order. Here is the possible reasons as to why your order is not processing: The billing address that is on the order does not match the billing address where the card statement is mailed to.

We have split your order so that we can get it out to you faster.

We want our customers to be completely satisfied with their purchases. If for any reason you're not satisfied with your order, you may return it for a refund or exchange within our return policy timeframe. To initiate a return, please log in to your account and go to the order history section. Find the order you wish to return and click on the "return" button. Follow the instructions provided and print the return label. Package the item securely, attach the return label, and send it back to us. Please note that items must be returned in their original condition and packaging, with all tags attached. We reserve the right to reject returns that do not meet these requirements. Once we receive and process your return, we'll issue a refund to your original payment method, or exchange the item if that's what you prefer. Please allow up to 14 business days for the refund to reflect in your account. If you have any questions or concerns about our return policy, please contact our customer service team for assistance.

At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order. Please note that we will provide a full refund for any items that have not been sent. Please note that if purchasing more than 1 item then your order may be split into separate deliveries.